![]() ![]() Mike kelly: I want to cancel a recently auto renewed subscription. Regina Solomon: Hello Mike, I'll be happy to help you. Regina Solomon: Thank you for contacting McAfee customer service. You have been connected to Regina Solomon. Please wait while we find a customer service representative to assist you.Īll agents are currently busy. So I go to the McAfee site and ask for a live chat: Who are these people? How did I get routed to them? Maybe you ordered it direct from McAfee? Try them. Response from McAfee - we cant find your order. I also testily added that I would expose them in 'my blog' if it turned out that they were just making it hard, and this was their chance to straighten me out. I pressed send, and the next screen said it has NOT been sent and I should read through a few more totally irrelevant solutions from their Knowledge Base. So I returned to filling out the ticket and pointed out my chagrin at not being able to cancel and finding they had automatically screwed, er, renewed me at twice the current price. HALF!! This wasn't shaping up for a good grade from Mike! HALF of what they charged me for the good deal renewal. Was the renewal a good deal as claimed? I went to a fresh McAfee site (not from my cancellation ticket page) and found they offered the product new for $19.95. At this point I wondered what they charge on their site for the product. Presumable to make me line up for something, but no matter, I was finally going to get to someone. ![]() This isnt looking good for a high rating from Mike.įinally I am getting closer to getting to a person: I have to fill out a 'ticket'. Heh, heh, you know what that does, leads you into a Knowledge Base of everything but what you want. So I spent 10 minutes trying to contact Customer Support. So I clicked on it and spent 20 minutes trying to cancel. If its true, it qualifies as one of Mikes Bad Companies. Protect the sale, screw the customer (and the brand). It's usually very hard to stop/cancel/return some product or service than it is to buy it. Since I was now using Symantec products on all my computers, I didnt want to renew it so I started the dreaded 'cancellation' process. The software maker named Dale Fuller as interim chief executive officer and president." See comment at end.Īn email from McAfee arrived saying they had automatically renewed my subscription to Viruscan Plus for $39.95. 11, 2006 McAfee said CEO and Chairman George Samenuk plans to retire and President Kevin Weiss was terminated from the company in the wake of findings of its stock-options probe. Less than a week after the original post this happened:ĪLERT from The Wall Street Journal. Kelly's Buying Dangerously Grade for McAfee: 'F', for difficulty in cancellation of auto renewal and for auto renewing at twice the current price. ![]()
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